I've received a faulty or damaged item, What should I do?

Sorry that you have received a faulty or damaged item. It's rare but can sometimes happen so we want to get that sorted for you right away.

To speed things up for you, we may be able to help you without having to return the item. We may ask you to email over some photos or a short video from your phone showing what you have received and the issue.

Do this first: Use the contact form on the site here to let us know about the issue and we will make it a priority to look after you.

Nov 20, 2023

Contact Us

Call 01489 807280 (Mon-Fri 12pm-5pm) or Message Us Here